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Return Costs

RETURN OPTIONS, TIMES AND COSTS

All returns can be requested within 30 days of shipping by completing the online return form. From the time you submit your online return request, you have another 30 days for us to physically receive your package at our warehouse. After this time, we cannot guarantee a refund for your order. Return times and costs vary depending on the return option chosen when submitting your online return request. Please note that the available return options may vary depending on the destination country. Also, remember that it is not possible to send a return from a country other than the one where the order was originally delivered.

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STANDARD RETURN

Currently, standard returns are not available for shipments to Italy, the United States, or non-European countries.

 

Return times
If you choose the standard option, your return will be delivered to our warehouse within 2 to 5 business days. Return times may vary depending on the country you are returning from.

 

Return costs
may vary by country. Please note that if you decide to return your order, you agree to pay the return shipping costs according to the option chosen during the return process. This amount will be deducted from your total refund.

  • All European countries: 9 EUR

  • United Kingdom : £9

  • Switzerland : 9 CHF

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EXPRESS RETURN

Express return service is available for all countries we ship to.

 

Return Times
If you choose the express option, your return will be delivered to our warehouse within a maximum of 2 business days. Return times may vary depending on the country you are returning from. Please note that returns sent from outside the European Union will be delivered within 3 to 4 business days to our Hub in the Netherlands and then sent to our warehouse in Italy within 10 business days.

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Return costs
may vary by country. Please note that if you decide to return your order, you agree to pay the return shipping costs according to the option chosen during the return process. This amount will be deducted from your total refund.

  • Belgium : Free

  • All European countries : 12 EUR

  • United Kingdom : 12 £

  • United States : $13

  • Switzerland : 12 CHF

  • Non-European countries : 16 EUR

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